Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

support@muktodhara.biz

01982211000

Call Us
Call Us

Call us to speak to a member of our team.

info@muktodhara.biz

(+88) 01982211000

Global Call
Global Call

Contact the sales department about cooperation projects

info@muktodhara.biz

(+88) 01882650435

Canada Office
Canada Office

Contact us to open our branches globally.

info@muktodhara.biz

(+1) 4372299714

Get in touch

Do you want to know more or contact our sales department?

Corporate Office
Corporate Office

House#13, Road#3, Block-K, Halishahar, Chittagong.

Dhaka Office
Dhaka Office

Speed Host, Arma Majeda Malik (AMM) Tower, Kha 215, Level-4, Merul Badda, Dhaka 1212

Canada Office
Canada Office

461 Pharmacy Ave Scarborough Ontario Canada M1L 3G7

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Software maintenance involves updating, optimizing, and fixing issues in existing software to ensure it runs smoothly and securely over time.

We offer corrective (bug fixing), adaptive (system updates), perfective (feature improvements), and preventive (performance and security checks) maintenance.

Update frequency depends on your plan. We can provide monthly, quarterly, or on-demand updates based on your needs.

Yes, we offer emergency support services for critical issues that require immediate attention to minimize downtime or data loss.

Yes, we can take over the maintenance of third-party software after a code audit and understanding of the system architecture.

We develop business websites, eCommerce platforms, portfolio sites, blogs, landing pages, and custom web applications tailored to client needs.

The timeline depends on the website’s complexity. Basic sites can take 1–2 weeks, while complex sites may take a few months.

Yes, all websites we develop are fully responsive and optimized for mobile, tablet, and desktop devices.

Yes, we build websites with easy-to-use CMS (like WordPress or custom admin panels) so you can update content yourself.

Yes, we optimize websites for search engines and fast load times to enhance visibility and user experience.

Custom software development is the process of designing software specifically tailored to meet the unique needs of a business or user.

The development timeline depends on the complexity of the project. It can range from a few weeks to several months.

We use modern technologies such as Laravel, React.js, Flutter, MySQL, Node.js, and more, depending on the project requirements.

Cost varies based on project scope, features, and duration. We provide a detailed quote after understanding your requirements.

Yes, upon project completion and full payment, you will receive ownership of the source code and documentation.

Absolutely. We can integrate APIs for payment gateways, CRMs, SMS services, social logins, and more.

Yes, we offer maintenance packages to ensure your software stays updated, secure, and fully functional post-deployment.

We follow best practices like secure coding, data encryption, role-based access, and regular security audits.

Yes, we keep you involved through regular updates, demos, and feedback loops to ensure the product aligns with your vision.

Yes, we provide professional UI/UX design services to ensure your software is user-friendly, responsive, and visually appealing.

Web hosting is a service that stores your website's files on a server and makes them accessible on the internet.

Common types include Shared Hosting, VPS Hosting, Dedicated Server, and Cloud Hosting—each offering different levels of performance and control.

Shared hosting means multiple websites share one server, while VPS hosting gives you dedicated resources within a virtual environment.

Choose based on your website size, traffic, performance needs, and technical expertise. Start small and upgrade as needed.

Most reliable hosting providers offer 24/7 technical support via chat, email, or phone to resolve issues promptly.

Uptime refers to how often your site is online. A high uptime (e.g., 99.9%) ensures your site is always accessible to visitors.

Yes, most providers allow easy upgrades to higher plans (e.g., from shared to VPS or dedicated) as your needs grow.

Many hosting plans offer regular backups, but it's wise to confirm the frequency and storage period with your provider.

Some hosting providers include a free domain for the first year with specific hosting plans. Check the offer details.

Good hosting services include firewalls, SSL certificates, malware protection, and server monitoring to keep your website secure.

Domain registration is the process of reserving a name (e.g., yourcompany.com) for your website on the internet for a specific period.

You can register a domain through a domain registrar by searching for your desired name and completing the registration and payment process.

Most domains are registered for 1 to 10 years. You can choose the duration and renew before it expires.

Yes, you can register a domain and build your website later. Many people secure domain names before developing a site.

If your domain expires, it may enter a grace period for renewal. After that, it can be released and registered by someone else.

Yes, you can transfer your domain to another registrar, usually after 60 days of initial registration.

TLDs (Top-Level Domains) include .com, .net, .org, .bd, etc. Choose based on your business type, target audience, and availability.

Yes, domain privacy hides your personal contact info from public WHOIS databases, protecting you from spam and identity theft.

Domain prices vary depending on the TLD and registrar, typically ranging from $10 to $50 per year for standard domains.

Absolutely. Many businesses register multiple domains (e.g., different spellings or TLDs) to protect their brand and improve reach.

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